Please ensure you inspect your goods upon delivery.

If there is any obvious damage or breakage you can refuse to accept part of the delivery.

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If you are happy with the delivery a goods received signature is required, wherever possible.

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Images captured and documented of all deliveries.

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Bulk Bags are designed for a 'single lift' only and cannot be collected and returned by timber land SW Limited.

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Cement and Postfix are classed as consumable items and cannot be returned.

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Items that are not held in stock by TIMBER LAND SW Limited or have been specifically ordered to fulfil your order will incur a 25% restocking fee if returned.

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INCOMPLETE / DAMAGED PRODUCTS - In the unlikely event that a Product is incomplete, not as described or delivered damaged, you will need to notify us within 48 hours of the delivery being made. However, if you are ordering Products from us as a consumer rather than in the course of your business, you may have additional legal rights and nothing in these Terms will affect these rights.

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If there are any issues with the Products you have received then please contact us straightaway so we can help. You can email us at info@timberlandsw.co.uk or phone us on 01752922601. Please have delivery details to hand – usually the delivery address and/or order number is sufficient.  If we offer you a refund, this will be credited to the debit or credit card used to purchase the affected Product(s).

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CONSUMER CANCELLATION RIGHT - If you’re ordering Products from us as a consumer, you have a statutory right to cancel any online or telephone orders and receive a full refund. This is your Consumer Cancellation Right (CCR) and it applies in addition to any other rights set out under these Terms.  Please note that any bespoke items which have been machined or ordered specifically for you are not included in this CCR.

If you wish to exercise your Consumer Cancellation Right then you must contact us, preferably by email and then telephone, at any time before the Products are dispatched.  Alternatively you can contact us within 14 days of delivery, these 14 days beginning from the day after your delivery has been made. If your order is delivered in multiple consignments then the 14 day period starts the day after the last consignment is delivered. If we receive your cancellation notice outside of these timescales then your CCR will be invalidated.

Please also note that if you exercise your Consumer Cancellation Right after the Products have been delivered, you will be responsible for returning the Products to us at your own cost.  The Products  must also be returned within 14 days of you cancelling your order, in the condition they were delivered in.

We will refund the appropriate price of your returned Products as soon as possible and no later than 14 days after receiving them back. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the Products’ value that has resulted from the manner in which you’ve handled them.  The refund will be made to the debit or credit card you used to pay for the Products.

Process of returning CCR Products - You should return your Products to timber land sw ltd, at your own expense. Alternatively you can arrange for us to collect the Products by emailing info@timberlandsw.co.uk or calling us on 01752922601. Please have your Invoice number and descriptions and images of the Products you want to return available before calling. Once we have the purchase details required we will arrange for the Products to be collected, if possible. A collection fee may be applied, the cost of this fee will be dependant on the location of the materials, labour and fuel costs required to collect them.

OTHER CANCELLATIONS / RETURNS - Unless you have a consumer cancellation right or faulty/defective product any cancellations/returns and refunds are at our discretion. To enquire about cancellations and returns, please call 01752922601 or email info@timberlandsw.co.uk with your order number, postcode and phone number.

If we do accept a return of the Products, they must be returned in their original condition within 14 days of the date of delivery to you. You’ll be responsible for returning the Products to us at your own cost and we may also deduct a restocking charge from the amount of your refund.